When your haunted purchase needs to return from whence it came…
Our Return Policy
Welcome, collectors of the macabre, to our Returns & Exchanges policy. We understand that sometimes even the most carefully selected cursed artifact might not be the perfect fit for your haunted abode. Fear not – we’ve crafted a return process that’s simpler than surviving a horror movie sequel.
You may return most items within 15 days of receiving your order. All returned items must be in their original condition – unopened, unused, and with all original packaging intact, as if they’ve never left our crypt.
⚠️ Items That Cannot Be Returned
Based on the nature of our collection, the following items cannot be returned or exchanged:
- Custom or personalized horror decor – Once we’ve imbued an item with your specific dark energy, it cannot be transferred
- Opened prop replicas – These have already absorbed your home’s haunting atmosphere
- Seasonal or holiday-themed items purchased during special horror events
- Digital downloads or virtual horror experiences
- Items marked as “Final Sale” or “As-Is Curiosities”
The Return Ritual (Step-by-Step Process)
1 Initiate Your Return
Contact our support ghouls within 15 days of receiving your order. Send your return request to [email protected] using the template below.
2 Await Our Response
Within 1-2 business days (faster than a ghost’s apparition), we’ll send you a Return Authorization Number and shipping instructions.
3 Prepare Your Package
Carefully pack the item in its original packaging, include all accessories and documentation, and seal it securely. Include a copy of your original invoice or packing slip.
4 Ship It Back
Send the package to our haunted headquarters:
Creepy Decor Store
1386 Traders Alley
Kansas City, US 64106
Note: Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.
5 The Final Chapter
Once we receive and inspect your return (typically within 5-7 business days), we’ll process your refund or exchange.
Refunds: Returning Your Gold Pieces
Refunds will be processed within 7-10 business days after we receive and approve your return. The refund will be issued to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 7-10 business days
- PayPal: 3-5 business days
Please note that original shipping fees are non-refundable, unless the return is due to our error.
Exchanges: Trading One Horror for Another
Prefer a different item from our collection of the macabre? We’re happy to exchange your return for another product of equal value. If the new item costs more, you’ll need to pay the difference; if it costs less, we’ll refund the difference.
Exchanges typically take 2-3 weeks to process, depending on inventory availability and shipping times.
Return Request Template
Summon our support ghouls by copying and filling out this template:
Subject: Return Request – Order #[Your Order Number]
Email to: [email protected]
Dear Creepy Decor Support Ghouls,
I wish to return/exchange the following item from my recent order:
Order Number: [Your Order Number]
Order Date: [Date You Placed Order]
Item Name: [Product Name]
Reason for Return: [Please describe why you’re returning the item]
Preferred Resolution: [Refund / Exchange for (specific product)]
I confirm that the item is in its original condition with all packaging intact.
Please send me the Return Authorization Number and further instructions.
Thank you,
[Your Name]Questions About Our Return Policy?
Our support ghouls are always lurking in the shadows, ready to assist:
Email: [email protected]
Address: 1386 Traders Alley, Kansas City, US 64106
Where even returns have a touch of the macabre…