Welcome, fellow horror enthusiasts and movie lovers! At Creepy Decor Store, we know you have questions about our frightful offerings and spooky services. Below, we’ve gathered the most common queries to help you navigate our haunted halls with ease. If you don’t find what you’re looking for, our creature-feature-loving support ghouls are always here to assist at [email protected].

Products & General Questions

What kind of products do you offer?
We specialize in TV & movie decor with a horror twist! From spine-chilling wall art to eerie collectibles, our items are designed to transform your space into a horror haven. Explore our “Movies” and “Shop By Theme” menus to discover treasures inspired by your favorite fright flicks.
Are your products officially licensed?
Many of our items are inspired by popular horror themes and movies, crafted with the precision worthy of Hannibal Lecter himself. For specific licensing details, check individual product descriptions or contact our support team.
Do you ship worldwide?
Yes, we serve horror fans globally! However, due to logistical constraints, we currently cannot deliver to some Asian countries and remote locations where our delivery partners don’t operate. If you’re unsure about your area, just reach out to us.

Shipping & Delivery

What are my shipping options?
We offer two spooky shipping methods:
  • Standard Shipping – $12.95: Delivered via DHL or FedEx, arriving in 10-15 days after shipping. Perfect for those who can’t wait to unleash the horror!
  • Free Shipping – For orders totaling $50 or more, we use EMS to deliver your nightmares in 15-25 days after shipping. No extra cost—just pure frightful fun!
How long does order processing take?
Our horror aficionados take 1-2 business days to carefully prepare each item with Michael Myers-level persistence (but much more pleasant!). After that, your order ships out, and delivery times depend on your chosen method.
Why might my delivery be delayed?
Delivery times are estimates and can vary due to location, customs processing, or peak haunting seasons (especially October). During these busy times, we’re working hard to fulfill orders for our passionate community, so please be patient—your spooky treasures are worth the wait!
Can I track my order?
Absolutely! Once your order ships, we’ll send you a tracking number via email so you can follow its journey to your haunted doorstep. If you don’t receive it, contact our support ghouls.

Returns & Refunds

What is your return policy?
If your spine-chilling decor isn’t quite right, you have 15 days from delivery to initiate a return. We want you to be completely thrilled with how our pieces transform your space. For details on the process, email us at [email protected]—we’ll guide you through it with the care of a classic horror plot twist.
Are there any items that cannot be returned?
Generally, all items are returnable within 15 days if they’re in original condition. However, for personalized or custom pieces, returns may not be accepted. Check the product page for specifics or ask our team.
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 5-7 business days. The time it appears in your account depends on your payment method—like a ghost, it might take a moment to materialize!

Payment & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal. Your payment is secure, so you can focus on the frights, not the finances!
Do I need an account to place an order?
No, you can check out as a guest! However, creating an account lets you track orders faster and summon future discounts—like having a loyal sidekick in your horror journey.
Is my personal information safe?
Yes, we treat your data with the secrecy of a vampire’s lair. We use encryption and secure systems to protect your details—no unwanted surprises here!

Contact & Support

How can I contact customer service?
Reach out to our support ghouls at [email protected]. We’re here to help with any queries, from delivery woes to product recommendations—think of us as your trusty guide through the haunted house!
What is your company address?
You can find us at 1386 Traders Alley, Kansas City, US 64106. While we don’t have a physical storefront open to the public, our online lair is always ready for your visits.

Remember, at Creepy Decor Store, we’re all about where fandom meets frightful fun. Thanks for stopping by—we hope your experience is as thrilling as a midnight movie marathon!

// Simple toggle for questions (optional for interactivity) document.querySelectorAll(‘.question’).forEach(item => { item.addEventListener(‘click’, () => { const answer = item.nextElementSibling; answer.style.display = answer.style.display === ‘none’ ? ‘block’ : ‘none’; }); }); // Initially hide answers for a cleaner look (optional) document.querySelectorAll(‘.answer’).forEach(answer => { answer.style.display = ‘none’; });